Terms of Service

Last updated: September 2026

These terms are the agreement between you and Flow Media Group Ltd, trading as Be Chosen, registered in England and Wales, 23b Lenten Street, Alton, GU34 1HG, United Kingdom ("we", "us"). By paying for Be Chosen you agree to them. Be Chosen is sold to businesses, not to consumers.

1. What you're buying

Setup ($397, once): we rebuild your Google Business Profile, claim and match your listings (such as Bing Places, Apple Business Connect and Yelp), push your details to directories, publish five answer pages for your type of business and town, set up a review request script, and record a baseline scorecard.
Stay Chosen ($197 a month, or $1,970 a year): weekly posts to your Google profile, review requests by text after jobs, drafted replies to reviews, a monthly re-run of your AI check, a monthly text with your numbers, and competitor watch.
Google Business Profile setup ($147, optional, once): we create and prepare a profile for you. Google, not us, decides verification, and Google requires you to complete it.

2. Setup in 7 days: when the clock starts

Setup takes 7 working days, and those days start when we have both:

Manager access to your Google Business Profile (you invite us; you stay the owner), and
your setup answers, which we ask for on the page right after you pay: your services, the towns you want customers from, how you manage jobs, and your review link.

If we're waiting on you, the clock is paused for that time. If we ask you something during setup, we pause until you answer. We'll tell you when the clock starts and when setup is done.

If you never give us access: we'll chase you by text and email. The setup fee pays for work we schedule and hold for you, so it isn't refundable simply because access wasn't given; but tell us and we'll always try to sort it out first.

3. The 90-day guarantee

What we promise: if Be Chosen doesn't get your business named in at least one ChatGPT or Google AI answer for your type of business in your main town within 90 days of setup being completed, we refund your setup fee.

How we judge it: on your monthly check, which asks each question three times on each assistant, so 18 answers in total. It is deliberately deeper than the free check on our website, which asks each question once (6 answers) and is a quick snapshot rather than the measure we stand behind. Being named in any one of those 18 answers, in any month of the 90 days, means the guarantee is met.

What it covers

The $397 setup fee only (or $544 if you added Google profile setup, where that profile was published and verified).
Monthly payments are not included and are not refunded, because that work was delivered each month.

What you need to have done

Given and kept our manager access to your Google Business Profile for the whole 90 days.
Kept your Stay Chosen plan running for the whole 90 days.
Answered our questions within 5 working days, so the work isn't stuck waiting on you.
Not undone our work: for example changing your business name, categories or service areas, removing our posts or pages, or having your profile suspended by Google for reasons outside our control.
Given us accurate information about your business.

How to claim

Email [email protected] within 14 days of the 90-day mark. We check your monthly reports and re-run the monthly check. If your business wasn't named in any answer in that time, we refund the setup fee to your original payment method within 14 days, and the service ends. We can't refund a claim made after that 14-day window.

What we don't promise: a particular position, that you'll be named every time, or any number of calls, leads or sales. AI assistants and Google decide what they say, their answers vary between people and days, and they change their systems without notice.

4. Payments, renewals and cancelling

Today: $397 setup (plus $147 if you added Google profile setup).
From day 30: $197 a month, automatically, to the card you used, until you cancel. Businesses already named in AI answers pay $197 a month from the day they join, with no setup fee.
Annual: $1,970 a year if you switch, which is 12 months for the price of 10.
Cancel any time in the billing portal we link from your welcome page and emails, or by emailing us. Cancelling stops the next payment; the current period runs to its end. We don't refund part-months or unused time, and annual payments aren't refunded part way through.
Failed payments: we'll ask you to update your card. If it stays unpaid we may pause the monthly work.
Prices: we can change them with at least 30 days' notice before your next payment. The price you started on stays while you remain subscribed at that price.
Taxes: prices are in US dollars and exclude any taxes that may apply.

5. Review request texts to your customers

When you ask us to send review requests, you confirm that you have your customers' agreement to be texted by your business, and that the details you give us are accurate. We send one message after a job, asking for a review, with STOP to opt out. You remain responsible for your relationship with your customers and for complying with the rules that apply to you. You must not ask us to incentivise, filter or fake reviews; we won't do it, because Google forbids it.

6. Your responsibilities

Give accurate business information, and tell us when it changes.
Keep our manager access in place while you're a customer.
Don't ask us to publish anything false, misleading or unlawful.
You own your Google profile, your content and your customer relationships. We keep the answer pages we host for you while you're a customer.

7. Our work and things outside our control

We depend on services we don't control, including Google, ChatGPT and other AI assistants, directories and our suppliers. They can change their rules, their answers or their availability at any time, and can suspend or remove listings. We're not responsible for their decisions or for outages, but we'll tell you what's happened and what we're doing about it.

8. Ending the agreement

You can cancel any time, as above. We can end or pause the service if payments fail, if these terms are broken, if the work would breach another platform's rules, or if we can't get the access we need. If we end it without cause, we'll refund any month you've paid for but not received.

9. Questions and disputes

Talk to us first. If something's wrong, email [email protected] and we'll aim to reply within 2 working days. Most things are fixed quickly this way.

Card disputes: please contact us before raising a chargeback with your bank. Raising one while we're dealing with your issue, or for work we've delivered under these terms, is a breach of this agreement; we may pause or end the service and will send the payment provider our records, including your order, your consent, our work and our messages with you.

10. Liability

Be Chosen is provided on a reasonable-skill-and-care basis. To the extent the law allows, we're not liable for lost profits, lost business, lost data or indirect losses, and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing here limits liability that can't be limited by law.

11. Other terms

These terms, with our Privacy Policy, are the whole agreement between us.
We may update them; the date at the top shows when. Changes apply from your next payment, and significant changes are notified to customers.
They're governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, unless the law where you live requires otherwise.
If part of these terms can't be enforced, the rest still applies.

Contact

Flow Media Group Ltd, 23b Lenten Street, Alton, GU34 1HG, United Kingdom. Email: [email protected]. Phone: +1 678-218-1447.